Shipping & Returns

SHIPPING POLICY

All orders are shipped by usps on business days (Monday to Friday) excluding holidays.

For express service, orders must be submitted Monday-Friday by 11AM EST.

Once your credit card is authorized, you will receive a confirmation email from us. In general, orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days.

We are unable to ship to PO Box and military addresses.

Yoya is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

RATES FOR SHIPPING AND HANDLING

Please call the store for assistance with 2nd Day or Overnight delivery.

Ground - $15.00
2nd Day - $25.00
Overnight - $45.00

Yoya does not ship internationally at this time.

RETURN/EXCHANGE POLICY

If you are not completely satisfied with your Yoya online purchase, you may send it back to us for an exchange or a refund.

Sale merchandise is Final Sale. No exchanges or returns will be accepted.

All merchandise returned must be unworn, unwashed, with the price tags intact.

Returns must be returned within 30 days of the original ship date and should be sent prepaid. We will not accept CODs.

We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.

Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.

In case merchandise is not available for exchange, you will be reimbursed.

We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

RETURNS AND EXCHANGES PROCEDURE

  1. Print your confirmation email and include it with your package. If you wish to exchange your item for a different size, please include a note stating the size you wish to receive. If the desired size is not in stock, we will provide a refund.
  2. Pack and securely seal the merchandise in the original package if possible. All merchandise returned must be unworn, unwashed, with the price tags intact. We are not responsible for goods damaged in transit, so we recommend insuring and/or tracking your return package.
  3. Address the package to:
    Yoya
    605 Hudson St
    New York, NY 10014
  4. We will e-mail a confirmation of your return as soon as it is processed.